Eclipse gives our Channel partners 3 levels of Management or Administrator rights, all Cloud based in an unparallel UCaaS Service Provider offering.
Eclipse is a selfcare client offering businesses an intuitive and easy to use application to manage their uniﬁed communications settings from their mobile or their desktop PC, Laptop or tablet.
Used in standalone mode, Eclipse softphone converts the computer into a multifunction IP phone. It allows the end-user to make, receive and manage call and instant message communications with a single click from his computer.
In tandem mode (web or desktop) with the IP phone, Eclipse enables the user to control calls from their computer or their IP phone or Mobile device. They can, for example, answer a call from their phone, put the caller on hold and transfer it to another extension from Eclipse. Eclipse is native to Windows, Linux, iOS and Android.
1. The Web Admin
The Web Admin is the master portal which offers a single pane of glass to all your customers and how you define their functionality, service plans and management.
2. My Telephony
MyTelephony is the 2nd tier of management that allows Service Providers to set up enterprises through 10 easy steps or give certain access to a proficient IT manager to manage simple adjustments to users and call flows.
3. The User
The last layer of management is through the user themselves who has the ability to set their own forwarding rules and assign them to presence statuses as well as selecting which terminals they wish to collaborate and make calls off.